Refund Policy

At Social Hackettes LLC, we are committed to providing the best service possible, at all times. However, if you find that you are dissatisfied with the service in any way, we do offer refunds or money off coupons depending on the nature of the issue.

If our system should fail to provide a service or services during a calendar week:

We will always refund the value of that week’s service or provide a money off coupon for the total cost of the week.

If the wrong package was purchased by accident:

A coupon code will be issued for the amount of the package and you will be able to purchase the correct package using the money off coupon.

If our services have worked but you decide that you no longer want to continue:

A refund will NOT be issued as there was no issue with the services as every package is a monthly subscription.

If your password was changed and you failed to provide us with the updated information to reconnect to your account:

A refund will NOT be issued as there was no issue with the services and it is the responsible of the customer to provide the required information to continue services.

Expecting something from a service that was not described on the website:

We will NOT refund a service if the persons in question did not read the description or expected a feature that was not described for that service on the Social Hackettes website.

We at Social Hackettes LLC will do our best to resolve any issue, so if you have any issues or questions at all, please message our fully dedicated customer support team via email and they will attend you between the hours of 9 am to 6 pm EST Monday to Friday.

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